Thank you for choosing Alan Woolf for your Women’s Ring purchase. Our Return and Exchange Policy is designed to ensure your satisfaction and provide clarity on the process of returning or exchanging Women’s Rings. Please carefully review the details below, and if you have any questions, feel free to contact us at centerteam@alanwoolf.com.

1. Eligibility for Returns and Exchanges:

1.1 Timeframe:

• Women’s Rings are eligible for return or exchange within 15 days from the date of purchase.

1.2 Condition:

• To be eligible for a return or exchange, Women’s Rings must be unused, in their original packaging, and accompanied by all accessories and documentation.

2. Initiation of Returns or Exchanges:

2.1 Contact Us:

• To initiate a return or exchange, please contact our customer support team at centerteam@alanwoolf.com. Provide your order number, a brief description of the reason for the return or exchange, and any relevant details.

2.2 Return Authorization:

• Once your request is received, our team will review and provide you with a Return Authorization (RA) number.
• Do not return any Women’s Rings without obtaining an RA number.

3. Packaging for Returns or Exchanges:

3.1 Secure Packaging:

• Ensure that the Women’s Rings are securely packaged for return or exchange, preferably in their original packaging. Include the RA number on the outside of the package.

4. Return or Exchange Shipping:

4.1 Cost:

• Customers are responsible for the cost of return or exchange shipping unless the return or exchange is due to a product defect or an error on our part.
• We recommend using a trackable shipping service to ensure the secure return or exchange of Women’s Rings.

5. Inspection and Approval:

5.1 Upon Receipt:

• Upon receiving the returned Women’s Rings, our team will inspect them to ensure they meet the eligibility criteria.
• If approved, a refund will be processed for returns, or an exchange will be initiated for exchanges.

6. Refund Process:

6.1 Method:

• Refunds for returns will be issued to the original payment method used during the purchase.
• Please allow 15 business days for the refund to be processed after the approval of the return.

7. Exchanges:

7.1 Product Availability:

• If you wish to exchange Women’s Rings for a different design or size, please indicate this in your return or exchange request.
• Exchanges are subject to product availability.

8. Defective or Incorrect Products:

8.1 Notification:

• If you receive a defective Women’s Ring or an item different from what you ordered, please contact our customer support immediately at centerteam@alanwoolf.com. We will arrange for a replacement or refund, including return shipping costs.

9. Contact Us:

For any questions, concerns, or assistance with the return or exchange of your Women’s Rings, please contact our customer support team at centerteam@alanwoolf.com.

Thank you for choosing Alan Woolf. We appreciate your trust and strive to make your shopping experience delightful.